Refund policy
At Edward M. Krauss Book Store, we want every reader to have a smooth and satisfying experience.
📦 Orders & Returns
If you have purchased a book directly through our store, you have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must be:
- In the same condition as received
- Unused and in its original packaging
- Accompanied by proof of purchase
To begin a return, please contact us at:
📩 edwardkraussshopify@gmail.com
Once your return request is approved, we will provide instructions on how and where to send your item. Please note that returns sent without prior approval will not be accepted.
⚠️ Purchases Made on Amazon
Most of our books are purchased through Amazon. If you completed your purchase there, all returns, refunds, and exchanges must be handled directly through Amazon’s return system, in accordance with their policies.
📦 Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at:
📩 edmkmediator@gmail.com
We will work quickly to resolve the issue.
🚫 Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Personalized or custom orders (if applicable)
If you’re unsure whether your item qualifies, feel free to reach out before purchasing.
🔁 Exchanges
To ensure you receive the correct item as quickly as possible, we recommend requesting a return (if eligible) and placing a new order separately.
🌍 European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. Items must still meet the return eligibility conditions listed above.
💳 Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing may take up to 10 business days
If more than 15 business days have passed since approval, please contact us at:
📩 edmkmediator@gmail.com
📩 Need Help?
For any questions regarding returns or orders, feel free to contact us anytime:
edmkmediator@gmail.com